Workforce Planners Job Description

Do you need to hire expert Workforce Planners in Sydney, Melbourne, or Brisbane? Or are you a Workforce Planner looking for your next job opportunity? 

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Workforce Planners prepare and produce work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identify opportunities for improvement and recommend solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. 

The Workforce Planner adjusts and offers recommendations for optimising scheduling to maximise service and quality. 

• Creates reports and dashboards on historical data and forecasting results from applicable systems. 
• Analyses data and recommends talent management solutions for implementation. 
• Analyses and develops weekly recommendations for scheduling and uses staffing requirements, call centre and operations schedules to determine required staffing levels to ensure the organisation's ability to meet operational commitments. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimise staffing forecasts. 
• Maintains holiday pattern forecasts to ensure effective coverage for holidays. 
• Performs other related duties as assigned.