National Contact Centre Managers Job Description

Do you need to hire an expert National Contact Centre Manager in Sydney, Melbourne, or Brisbane? Or are you a National Contact Centre Manager looking for your next job opportunity? 

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment, so contact us today for a hiring consultation. 

Contact Centre Managers work in a fast-paced area of business and are expected to ensure the operations of the contact centre are delivered. This is a role that is ever-changing and highly challenging. 

Contact Centre Managers will ensure professional customer service, deal with disciplinary issues and escalated enquiries and implement the right strategies. 

• Managing a team of customer service or call centre agents. 
• Overseeing the performance of customer service and sales team members. 
• Running team meetings. 
• Implementing process improvements. 
• Responding to and resolving all escalated queries. 

Skills & Qualifications:  

• 5 Years of experience in a Contact Centre Manager Role, ideally. 
• Have an in depth understanding of Contact Centre Operations & Systems. 
• A Bachelor’s Degree preferred.