Key Accounts Manager Job Description

Do you need to hire an expert Key Accounts Manager in Sydney, Melbourne, or Brisbane? Or are you a Key Accounts Manager looking for your next job opportunity? You can contact one of our WOWzers to find out about roles we have available or help you to find your best fit.

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment and we focus on the simple things. Our team of WOWzers works to really understand our clients’ needs and we care for our candidates and their situations. Ready to learn more? Contact us today for a chat and we can work together!

Primary purpose of the position:



Accounts Managers serve as the liaison between companies and their customers. Their core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. Account Managers typically work with multiple small accounts or a few larger ones.

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Proven record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software
• Professional certification (e.g., from the Strategic Account Management Association)