Head of Operations Job Description

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Position: Head of Operations

Primary purpose of the position:

The Head of Operations plays a crucial role in overseeing and optimising the day-to-day activities and processes within an organisation. They are responsible for ensuring that operations run smoothly, efficiently, and in alignment with the company's goals and objectives.

Duties & Responsibilities:

Strategic Planning and Execution:

Develop and implement operational strategies aligned with the organisation's overall objectives.
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement.

Team Leadership and Management:

Lead, mentor, and manage a team of operations professionals.
Foster a collaborative and high-performance work environment.

Process Optimisation:

Streamline existing processes and workflows to increase efficiency and productivity.
Implement best practices and innovative solutions to enhance operations.
Manage budgets and allocate resources effectively to support operational needs.
Monitor expenses and ensure cost-effective operations.

Compliance and Risk Management:

Ensure compliance with industry regulations and company policies.
Identify and mitigate operational risks and develop contingency plans.
Vendor and Stakeholder Management
Build and maintain relationships with key vendors, suppliers, and external partners.
Negotiate contracts and agreements to secure favourable terms.

Skills & Qualifications:

Bachelor’s degree in business administration, Operations Management, or a related field (master’s degree preferred).
Proven experience in a leadership role within operations, preferably in a similar industry.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in project management
Knowledge of relevant industry regulations and compliance standards.