General Manager Job Description

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Leadership and Strategic Planning

• Provide strong leadership and direction to the organisation, setting clear goals and objectives.
• Develop and implement strategic plans to achieve organisational objectives and drive growth.

Financial Management

• Manage budgets, financial reports, and financial statements.
• Make key financial decisions, including budget allocation, cost management, and revenue generation.

Operations Management

• Oversee day-to-day operations to ensure efficiency and effectiveness.
• Monitor and improve operational processes and workflows.

Team Management

• Recruit, train, and develop a high-performing team.
• Foster a positive work environment and promote a culture of collaboration and accountability.

Customer Relations

• Build and maintain strong relationships with customers, clients, and stakeholders.
• Ensure a high level of customer satisfaction through quality products or services.

Sales and Marketing

• Develop and implement sales and marketing strategies to drive revenue and market share.
• Monitor sales performance and adjust strategies as needed.

Compliance and Risk Management

• Ensure compliance with relevant laws, regulations, and industry standards.
• Identify and mitigate risks to the business.

Innovation and Adaptation

• Stay informed about industry trends and emerging technologies.
• Drive innovation and lead initiatives to adapt to changing market conditions.

Reporting and Communication

• Provide regular updates and reports to the executive team or board of directors.
• Communicate effectively with internal teams, external partners, and stakeholders.

Problem-Solving and Decision-Making

• Address challenges and make critical decisions to resolve issues promptly.
• Utilise analytical and problem-solving skills to identify and implement effective solutions.

Performance Evaluation

• Establish performance metrics and key performance indicators (KPIs).
• Evaluate the performance of departments or teams against established metrics.

Quality Assurance

• Ensure products or services meet or exceed quality standards.
• Implement quality control measures to maintain high-quality output.

Community and Industry Engagement

• Represent the organisation in the community and industry events.
• Build relationships with key stakeholders and participate in industry associations.

Qualifications:

• Proven experience as a General Manager or in leadership role.
• Strong strategic thinking and decision-making abilities.
• Demonstrated ability to lead, motivate, and develop a high-performing team.
• Excellent leadership and interpersonal skills.
• Demonstrated ability to drive financial success and growth.
• Track record of building and leading high-performing teams.
• Proficient in budgeting, financial analysis, and reporting.