Customer Success Manager Job Description

Do you need to hire an expert Customer Success Manager in Sydney, Melbourne, or Brisbane? Or are you a Customer Success Manager looking for your next job opportunity?

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment, so contact us today for a hiring consultation.

• Establish clear client retention goals.
• Process milestones for the clients and employees to work toward.
• Assist customers with setting up and navigating programs or software.
• Promote the value of the product.
• Upsell services and products with the brand image.
• Promote value through customer experience.
• Assist in creating training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.

Skills & Qualifications:

• 5+ years in a Customer centred role in a Management/Team Lead Capacity
• Exceptional ability to communicate and foster positive business relationships
• Bachelor’s degree in communications or marketing.