Customer Relationship Manager Job Description

Do you need to hire an expert Customer Relationship Manager in Sydney, Melbourne, or Brisbane? Or are you a Customer Relationship Manager looking for your next job opportunity?

Our team of WOWzers are recruitment specialists in Australia and we are here to help you, every step of the way. Ready to take the leap? Our WOWzers focus on the simple things – getting to know you and understanding your needs is what we’re best at. Call us for a friendly chat and let’s see how we can help you to find your best fit.

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment and we’re ready to help!

Primary purpose of the position:

A Customer Relationship Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents.

• Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention
• Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint
• Deciding on a CRM system's structure and ensuring it harmoniously operates across every relevant department in an organisation
• Communicating with customers directly through the CRM system and quickly solving customer problems
• Monitoring customer behaviour and implementing strategies to ensure maximum profitability
• Building and maintaining customer relationships to drive ROI, customer retention and high customer satisfaction
• Identifying potential new customers and target markets and communicating this information to the relevant departments to maximise profitability
• Using marketing techniques (like email marketing and campaign management) to update customers on the newest products to increase sales
• Communicating up-selling and cross-selling opportunities with the sales department
• Constantly testing and adopting new strategies for the most effective CRM system
• Analysing competitors and updating strategies when required
• Working with different departments, including sales, account managers and IT
• Meeting KPIs, including sales and customer growth targets
• Conducting business reviews using the CRM system's data
• Creating innovative solutions to solve critical business problems and ensuring the company meets its customers' needs
  

• Bachelor of Marketing or Communications, a Bachelor of Business or Business Administration, or a Bachelor of Information Technology