Job Description for Chief Marketing Officer

Do you need to hire an expert CRM Manager in Sydney, Melbourne, or Brisbane? Or are you a CRM Manager looking for your next job opportunity? 

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment, so contact us today for a hiring consultation. 

A CRM Manager is a business professional that works to create various systems that enhance business and customer relationships. The main duty of a CRM Manager is to look for ways to understand customers. For a customer-facing business, this is one of the most important functions and so this position requires a wide range of skills in sales, marketing and people management. 

• Collecting and analysing customer data.
• Using CRM systems to manage relationships.
• Developing new ways to meet customers’ needs.
• Handling customer complaints.
• Overseeing the interactions between customers and key team members, such as Customer Service Representatives. 
• Creating and executing retention campaigns. 
• Developing marketing campaigns to attract new customers. 
• Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. 
  

• Must be highly skilled in working with clients end to end, delivering outcomes in a timely manner.