Call Centre Operator Job Description

Do you need to hire an expert Call Centre Operator in Sydney, Melbourne, or Brisbane? Or are you a Call Centre Operator looking for your next job opportunity?

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment and we can assist you with what you need. Contact us today and speak to a WOWzer for a complete hiring consultation or to gain more insight into Call Centre Operator roles available right now.

A Call Centre Operator is responsible for receiving and handling inbound telephone calls about customer services. They are required to be professional, well-spoken and able to convey the company message over the phone with ease. Call Centre Operators are there to assist and they do so with efficiency – they are integral to the sales function of a business.

• Answering incoming calls and making outgoing calls.
• Reading and responding to emails, chats and messages.
• Assisting customers with their enquiries.
• Escalating to a more senior team member when required.
• Transferring customers to different departments.
• Coaching junior members of staff.
• Creating interest in goods and services.
• Resolving complaints and minimising lasting negative feelings regarding good or service.
• Updating database or software with customer information.
• Organising invoices, receipts, products and information kits to be sent to customers.