Customer Experience Specialist Job Description 

Do you need to hire an expert Customer Experience Specialist in Sydney, Melbourne, or Brisbane? Or are you a Customer Experience Specialist looking for your next job opportunity? 

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment. For more insights on our Customer Experience Specialist roles, so, contact us today for a hiring consultation – our team can offer you the WOW factor you’re looking for..

A Ccustomer Eexperience (CX) Sspecialist is works to ensure that the marketer follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey. 

• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support. 
• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged 
• Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience 
• Raising red flags wherever the business process – billing, installation or anything pre or post salespost-sales – needs correction to ensure the customer has a seamless experience with the company 
• Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes 
• Collect, track and analyzeanalyse customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters