Customer Service Representative Job Description

Do you need to hire an expert Customer Service Representative in Sydney, Melbourne, or Brisbane? Or are you a Customer Service Representative looking for your next job opportunity?

WOW Recruitment is a leading expert in Sales, Marketing and Business Services recruitment and we can assist you! Contact us today and speak to a WOWzer – we can help you with a hiring consultation or gain more insight into the role of a Customer Service Representative.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Service Representatives take time to specialise in their customers and their needs.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personnel/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers